Swinton are one of the UK’s most recognisable insurance firms and they have decided to step up their recruitment drive despite the current economic slump. Swinton recently expanded their recruitment opportunities in the town of Halifax.
The credit crunch has had a destabilising effect in almost every conceivable sector but many contact centres within the insurance industry continue to thrive due to the fact that it is commodity that people continue to need regardless of the current state of the economy. One insurance company who realise this fact is Swinton, who have ramped up their recruitment drive and have taken the decision to expand their business operations in the town of Halifax and considerably increase the number of telesales staff that currently operate out of the Northern England town. The driving force of the telecommunications industry is the technologies that are continually being introduced to help streamline the performance of contact centres and improve the overall levels of customer satisfaction which is, of course, the principle aim of the majority of call centres across the United Kingdom. Swinton are unlikely to be the only insurance firm that focuses on their recruitment endeavours in 2009.
Recruitment – Swinton Focus on Growth
Swinton are determined to press ahead with their recruitment drive despite already boasting a 125 strong call centre in Halifax. The insurance giants have decided to focus their recruitment endeavours on increasing their Halifax call centre employees by some 25%. This is obviously a bold move in light of the credit crunch circumstances that are prominent in the UK at present by call centres, and the insurance industry in particular, seem to be well positioned to ahead with recruitment drives despite the apparent uncertainty that is extremely noticeable in the current UK job market. By the end of their recruitment drive, Swinton hope to have secured 30 more telesales staff to work out of their Halifax base.
Recruitment – Call Centres Stay Strong
Whilst most businesses are making cutbacks in terms of recruitment, many call centres are aiming to buck this trend and continue with recruitment drives in 2009 and beyond because the core of the telecommunications industry remains strong and can facilitate an increased emphasis on recruitment which may not be the case with various other industries in the current economic conditions.